mandag den 8. februar 2010

American service/slave-culture

I get what all the fuss is about. I really do. They do provide wondeful service overhere. I mean you cant walk five feet without some eager American trying to polish your shoes or sell you a subscribtion to heaven. The supermarkets are open 24/7 which is great. This does seem to render the 7/11 just down the street a bit obsolete, seeing that most people would rather just get some real food at a reaonable price in the middle of the night, rather than getting pre-packaged 7/11 sushi which costs an arm and a leg. But nervermind that. Its still wonderfull to be able to shop at 3 in the morning. This is of course only possible due to the American minimum wage of 6 dollars (it might be a little bit less actually). Well i mean who wouldnt want to work for 30 DKK an hour? Sometimes it does get a little out of hand though. I cant help but feel a little embarrassed when a 75 year old dude starts putting my groceries in a bag for me. Then again what are you going to do? If I pack the bags for him he's going to be fired, and as the old fellow surely has no pension or medical insurance that would probably really suck! I went to the freakin hospital last week and paid 300 dollars to have my ear LOOKED at. Thats about 50 hours worth of pay for the old duderino putting my groceries in a bag. But then again why be a little bitch about it? He probably works about 100 hours a week, so i mean even if he has to go and get his ear looked at he'll still have 300 dollars left to spend on fast food...

That being said they are exceedingly friendly when serving you overhere. No teenage girls who seem to be just finished eating a grapefruit serving you icecream and leaving without saying a word. You are always greeted with a smile, and service is quick! To an obsessive degree at times, but as a customer you surely do feel appreciated. At the bank the other day I saw this machine next to the counter giving me the opportunity to give my service representative direct immediate feedback on her performance.




Now i not sure this actually tanslates into improved service, but you do get the feeling that they really really really want to hear your opinion. I guess what im trying to get across is that they DO provide excellent service overhere, but when the cost of great service is that low (get it?) im not sure im interested.

Ingen kommentarer:

Send en kommentar